DigiTel

 We have upgraded your Home Phone service!

With our state of the art Fiber Optic network, you will get a more reliable connection and

MORE offers in one plan!

        (Service currently available in selected areas)

 

DigiTel

 

 

 

Frequently Asked Questions

 

What is DigiTel?

DigiTel is a new home phone product supported over a fiber network. The New DigiTel plans includes FREE local and international calls to landline and mobile numbers.   

 

With the deployment of fiber in the coming months, customers will be able to sign up for this service. To date, customers residing in San Pedro and North Side Belize City (selected areas) can sign up.

How can I sign up for DigiTel?

If you live in San Pedro, you can visit the BTL office located at Pescador Drive to sign up.

 

Also, customers living in North Side - Belize City can visit the BTL Offices located on Regent Street or St.  Thomas Street to apply for service. North Side boundaries include:

 

  • Park Avenue (Buttonwood Bay)

  • Coney Drive

  • West Landivar

  • Northern Highway

 

Other areas coming soon with the fiber roll out. Stay tuned.

What are the prices for the DigiTel service?

There are 2 DigiTel Plans available to customers.

 

  • DigiTel Max for just $30 monthly (excl. of tax)
  • DigiTel Unlimited for just $60 monthly (excl. of tax)
  • Telephone rental is $5 monthly
  • Fiber Modem rental is $30 monthly (this is the equipment used to give you the quality voice service over fiber). If you have a DigiNet plan then your Fiber Modem rental would instead be $10 monthly

 

See table below for more details. 

DigiTel Plans Max Unlimited  
Monthly Fee $30 $60
Fixed (On-Net) Rate $0.03 $0.00
Unlimited Bundle

 Nights & Weekends                           

Anytime
Mobile On-Net $0.19 $0.00
Mobile Off-Net Anytime $0.50 $0.50

Free International Allowance

(USA, Canada, China, India,Mexico)

120 mins 180 mins
International Special Offer (USA, Canada, China, India, Mexico, Guatemala, Honduras, El Salvador, Dominician Republic, Argentina, Bahamas, Venezuela) $0.29 $0.29
United Kingdom  N/A N/A
When sold with DigiBasic and DigiDouble $25  
Fiber Modem - when sold without DigiNet $30 $30

                                                               

 Note: Calls made outside the plan minutes will be billed at the standard call rates.

What is the installation and deposit cost?

Residential customer pay $75 to activate the service or $37.50 if bundled with the DigiNet service. This is a one-time fee that is paid upon sign up.

 

This charge may vary for Small Business and Corporate Customers. The deposit for residential is $50 to $100 depending on the number of services activated under the account. Deposit is waived once bundled with DigiNet. 

What is the difference between BTL’s Home Phone service and DigiTel?

Your current Home Phone service is powered over a copper network. However, with the deployment of fiber, your home phone service quality will be superior. Your phone wire will now be plugged into a Fiber Modem.

 

This ‘Fiber Modem’ uses power in order for your phone service to work.  If there is a power outage, your phone service will be affected. We advise customers to invest in an Uninterruptible Power Supply (UPS). This allows your Fiber Modem to keep running for at least a short time and protect your equipment when the primary power source is lost. 

What are the benefits of having a DigiTel home phone plan?

With a DigiTel plan you keep access to our basic telephone service, inclusive of a telephone number/s, free directory and directory listing. However, you now enjoy FREE local and international calls. Should you bundle your DigiTel with a DigiNet plan your SAVINGS become even GREATER.

What DigiTel plan can be bundled with DigiNet?

You can bundle the DigiTel Max plan with the 5Mbps or 10Mps DigiNet internet service, for as little as $25 monthly.

 

The 20Mbps plan comes with a FREE DigiTel Unlimited home phone plan.

 

Are the DigiTel plans PrePaid or PostPaid plans?

Yes, you can choose a PostPaid plan and have access to your plan minutes; If your plans minutes are finished you still have access to make additional calls billed at the standard call rates. With PrePaid you can recharge your account to make calls or use the Free Nights and Weekend minutes allotted to your DigiTel plan. 

Can I top up my DigiTel PrePaid number to make calls?

DigiCell PrePaid customers can recharge and check their account balance by dialing *100.

  • BTL Office
    • e-Pins or Direct Top  Up
  • TopUp Agent
    • e-Pins only

  

With your DigiTel PrePaid plan you enjoy: 

  • Free Fixed & Mobile On Net "Nights and Weekends”
  • Access to contact Emergency and Operator assisted numbers is also available free of charge.

 

If I sign up for a DigiTel PostPaid plan, do I get a bill?

With your Postpaid Home Phone, you receive a monthly bill that is generated after use. Your bill will display all call charges and will generate a monthly charge for you to pay. Your monthly charge is the flat rate of the plan that you choose, plus any excess calls made during the month.

How do I pay my bill?

Effective December 2017, customers who sign up for DigiNet or DigiTel and have a mobile plan, will receive two bills.

  • First bill will include Fixed Line & Internet charges
  • Second bill for Mobile service charges only

During this time, we ask our customers to kindly visit a BTL Customer Service Center to pay their bill. Online payment will temporarily be unavailable.

Where can I get more information about this service?

Feel free to call us at 0-800-DigiNet (344-4638), 119 (24/7 access hours) or send us a text message/WhatsApp to 608-8888. Feel free to visit any of our BTL offices countrywide from Monday to Friday during 8:00 am – 12:00pm and 1:00 pm to 5:00 pm.