Frequently Asked Questions


When does the Valentine’s device promo start & end?

The promotion starts on February 5 to February 28, 2018 OR while supplies last.

How much does the phones cost on this promotion?

Prices stated below as CASH prices and Contract prices, inclusive of GST.

Devices Regular Price Promo Price Monthly Installment Down Payment Monthly Payment Savings
Hyuandai L500 $199 $189 6 $59 $27 $10
Samsung J111 Ace $299 $249 6 $59 $46 $50
Logic Fitness Pack $399 $339 12 $99 $29 $60
Alcatel MiFi $179 $159 6 $59 $23 $20
Apple iPhone 7 $1789 $1699 24 $399 $66 $90
Apple iPhone 8 $2399 $2299 24 $399 $95 $100

How do I qualify for an installment plan?

Existing customer with a BTL account can sign a contract for 6 - 24 months, depending on payment plan advertised.


Note that if you are an existing customer with 1 or no disconnections for non-payment over the last year, then you must provide

  • The required down payment for the preferred device.
  • Deposit is based on below table. This is a security amount reflected at the account level.
Monthly Recurring Charge (Accunt Level) Deposit
Entry Level (≤ $100) $50
Mid-Level (> $100 ≤ $299) $100
Advanced Level (≥ $300) $200


You will not qualify for the installment option if you are an existing customer, with 2 or more disconnections for non-payment over the last year.


If you are a new customer, you must provide

  • A valid social security card, or passport.
  • A valid utility bill for proof of address.
  • If you are renting and bills are not in your name, you can provide a note from your landlord confirming your living address along with a copy of your landlord’s utility bill.
  • A current job letter from place of employment not older than one month. However, the person must be working for a minimum of 2 years. 
  • Or some other proof validating your ability to make the installment payments.
  • Down payment for phone.
  • Your mobile plan deposit.



Where can I buy the phone?

You can visit any BTL office countrywide between the hours of 8:00am to 5:00pm, Monday – Friday.

How long is the warranty on a device purchase?

Standard warranty on any devices purchase is 3 months. Kindly ensure that you hold on to your receipt.

How can I get in the raffle to WIN a WEEKEND getaway for 2 at Cassia Hill?

For every device you buy, you get an entry into the raffle to WIN the weekend getaway at the luxurious Cassia Hill Resort formerly known as Windy Hill Resort.

When will the raffle draw?

The raffle will be drawn and a winner will be announced on March 5, 2018

What is the cost to upgrade my old SIM to the new LTE SIM?

Starting, Monday February 5, there is no charge to swap out your old sim for a NEW LTE SIM. By doing this you will get 1GB FREE DATA valid for 5 days or once consumed before. Applies to any existing PrePaid or PostPaid. Available at any BTL office countrywide.

Who can I call for more information?

You can call our Call Center Agents at 119 anytime of the day or send a text message or WhatsApp to 608-8888 between the hours of 7am to 10pm.