SIM UPGRADE

 

 

UPGRADE YOUR SIM AND GET A CHANCE TO WIN A S8 !

 To enjoy DigiCell’s 4GLTE, you will need to upgrade your SIM. DigiCell is giving away FREE LTE SIMs while supplies last to all PrePaid and PostPaid DigiCell customers with a 3G or 4G device. Visit any BTL office to get your new SIM.

However, before you go, make sure to back up your Contact List to your device to ensure that you don’t lose your contact information. Below you will find the instructions to back up your sim for both Android and Apple devices.

 

How to backup contacts from SIM to Android Phone

 

1) Open Contact List

Contacts List

2) When Inside Contact List, select More or Menu and then select Settings from the Drop Down Menu

Settings

3) Select Import/Export contacts

Import/Export

4) Select Export

Export

5) Save to Device Storage

Device Storage

 

How to backup contacts from SIM to Apple Phone

 

1) Go to Settings in your phone

Settings

2) From Settings, go to Contacts

Contacts

3) Select Import Contacts

Import Contacts

 

FREQUENTLY ASKED QUESTIONS

What is FREE SIM Swap?

FREE SIM Swap allows DigiCell PostPaid and PrePaid customers with a 3G or 4G LTE device using a regular SIM to swap this SIM for a 4G LTE SIM at no charge. 

What is a 4G LTE SIM?

The 4G LTE Subscriber Identity Module (SIM) card is a small "smartcard" that is inserted into a 3G or 4G LTE device. The SIM card contains your subscriber profile, which includes details about your plan and features. The SIM card also lets you access our 4G network.

Where can I swap my old SIM?

Customers can visit any BTL office countrywide to swap their SIM.

Who qualifies for this FREE SIM Swap?

Both existing DigiCell Prepaid and PostPaid customers qualify for this promotion.

What would I need to have my old SIM swapped?

You will be required to bring along a valid ID, preferably a Social Security or passport, to confirm identity. You will also need to have the old SIM with you.

How long is the FREE SIM Swap promotion?

The SIM Swap promotion starts November 23rd to December 31st, 2017.

Do I receive anything when swapping my SIM?

PrePaid customers qualify to receive 1GB of FREE data which expires in 10 days. Both PostPaid and PrePaid customers will automatically be entered into a raffle to win a Samsung S8. The winner will be announced on December 31st, 2017.

Where can I call for support?

Customers can call us at 0-800-DIGICEL or at 119 for more information for24/7 support or send us a text, WhatsApp message at 608-8888 between the hours of 7:00 am to 10:00 pm.