New Billing System

IMPORTANT CHANGES to DigiCell PrePaid Services!

Belize Telemedia Limited continues its amazing transformation, on June 12th 2017. BTL launches its New Billing System. This is a significant milestone for BTL as it will allow for better flexibility with current and new product offerings.  Customers can expect immediate enhancements in products and services as well as exciting new promotions. Customers will have access to their detailed account information and can now Do MORE with their PrePaid Data Plans!

 

DATA BALANCE  

3 Ways to get your data balance! 

  1. Dial *400 to listen to your data balance and your plan expiration date.
  2. Dial *400# for a flash message of your data balance expiration (NOTE: Not all devices can access this short codes)
  3. Text bal to 100 to receive a text with your entire account balance including your Data plans

Note you receive multiple text messages depending on how many services you have on your account. 

 

DATA ROLLOVER

NOW your unused data rolls over from your previous plan and it extends your expiration date

  • PrePaid customers can now buy multiple plans without stopping the previous plan. Enjoy always being connected.
  • With the purchase of a second or third data plan, the expiration of all plans are extended to the plan with the longest duration.
  • For expiration date to be extended, the 2nd or 3rd plans must have a longer duration than the 1st plan you bought. 

  

 Frequently Asked Questions

  

How do I check my data balance?

  • Dial *400 to listen to your data balance
  • Dial *400# for a flash message with data balance
  • Text bal to 100 for your entire account balance

How can I get my real time balance?

The best way to get your real time balance is to close all your data sessions. The quickest way to end your data sessions is to turn off Mobile data. 

Once all your sessions have ended, text bal to *100 or dial *400 or *400# to get your real time data balance as well as you expiration date. 

How can I get my Data to rollover?

Purchase another data plan before the 1st plan expires is consumed. 

Do I need to stop my current plan to purchase another data plan?

No, you no longer need to stop your current data plan to purchase another plan. You can now purchase multiple data plans. 

Why do I get multiple text when I text bal to 100?

The new billing system now gives you a balance and expiration date for each service you have on your account. This means that if you have 3 Data plans and 2 Text bundles, you will get a notification for each service which may result in multiple texts.   

Can I now buy Data plans from *100?

  • Yes, Select 3 for Buy Plan and then 2 for Data plans
  • Or dial *400 and you will be sent directly to the Data Plans menu
  • You will also be able to check your Data balance from this menu. 

Who can I contact for more information?

You can call our Call Center Agents at 119 anytime of the day or send a text message or WhatsApp to 608-8888 between the hours of 7am to 10pm.

DigiCell Customers can now check their PrePaid data balance via a short code.  See below for more details. 

Dial *100 instead of 135 to:
 
1.  Check account Balances 
2.  TopUp using ePIN
3.  Purchase Data Plan, Text Bundles & Night Shift
4.  Contact Customer Service           
 
 
*100 comes with a NEW Menu: 
 
1. Account Balance 
  • Hear the balances of all your services 
 
2. TopUp 
  • To Recharge your account with a PIN
  • To TopUp someone else
  • For Send mi Credit
  • For Call Me

 

 3. Buy Plans

  • For Text Bundles
  • For Data Plans
  • For Night Shift 

 

4. Customer Service 

  • To contact Customer Service 
  
Text bal to 100 instead of dialing *22 for a text version of your account balances.
 

Dialing  *20 will allow you to hear your account balance.

 

Note that neither 4G/LTE/3G/EDGE/H+ will not be displayed on your device unless you have an active Data Plan.

 

   

Frequently Asked Questions

 

What happens when I dial 135?

You will receive a recording that informs you to dial *100 to access the DigiCell Menu.

Will *20 also give me a text version of my account balance?

No, *20 will allow you to hear your account balance. Text bal to 100 to get a text version of your balance.

Will I get only my Primary and Bonus balances when I check my account balance?

No, you will receive the balances and expiration dates of all the services that you have on your account at that time. Note you will receive multiple text depending on how many services you have at the time. 

What number will my notifications come from now?

All your notifications will come from short code 100.

How can I TopUp someone else?

You can TopUp them up by using an ePIN.  Have your ePIN ready and follow the instructions.

Can I now buy Data plans from *100?

  • Yes, Select 3 for Buy Plan and then 2 for Data plans
  • Or dial *400 and you will be sent directly to the Data Plans menu
  • You will also be able to check your Data balance from this menu. 

Can I still buy NightShift from *638?

Yes Dial *638 and you will be sent directly to the Night Shift menu

Can I still get my call history?

No this feature has been removed.

Will I be able to change my language again?

Yes, however, the Spanish version of the announcements is still unavailable. We will notify you when it becomes available.

Can I still buy Text bundle from *767?

Yes Dial *767 and you will be sent directly to the Text Bundle menu

Can I still use the other DigiCell Short codes?

Yes, please see below a list of all the codes:

SHORT CODES SERVICE
*20 Check Account Balance
*10 TopUp with a PIN
*767      Buy and Check Text Bundles      
*638 NightShift
*72# Quick Balance
            *26*NUMBER#               Call Me Feature

*77#

Send Mi Credit 

Can I still purchase this service via text?

Yes you can still purchase the following services via text

 

 

TEXT SHORT CODES

SERVICE ACCESS MESSGE
777 Voice Roaming

Roam On

Roam Off

Roam Info 

767 Buy Text Bundle

Txt S

Txt M

Txt L

400 Buy Data Plan 

Data S

Data M

Data L

Data XL

Data XXL

 

Who can I contact for more information?

You can call our Call Center Agents at 119 anytime of the day or send a text message or WhatsApp to 608-8888 between the hours of 7am to 10pm.