*DigiCell PrePaid customers do not receive a monthly bill.
DigiCell has made paying your bills very convenient. In addition to being able to settle your account at any of BTL's Customer Services Centers, you can also pay at your local banks located countrywide or online.
BTL will send you a monthly bill. Payment is due on or before the date displayed on your bill. Not receiving your telephone bill does not exempt you from being disconnected if bill is unpaid.
Only authorized cashiers or bailiffs are entitled to demand or accept money in respect of any service rendered in connection with telephone installations, payment of bills, deposits etc.
Customers will be given an official BTL receipt at the time of payment. Customers who do not receive a receipt are asked to check immediately with the Corporate Sales or Customer Service department. Customers are requested to bring any irregularity in this regard to the attention of the Manager.
You can pay your bills at the following locations:
If you have questions about your bill, dial 0-800-CALL-BTL. If a billing inquiry cannot be settled quickly, you should still pay all other charges by your due date to keep your credit record in good standing.
Value Added Services
DigiCell Value Added Services include: Caller ID, Call Forwarding, Call Waiting, Call Hold, Multi-Party Calling, Voice Mail, Short Message Service (SMS), International Roaming and DigiCell Data. Some of these services are included in the rate plan packages, others are easy to operate, activate and deactivate and are competitively priced. They are designed to increase productivity and provide unprecedented levels of convenience.
Simply dial 0-800-DIGICEL or visit your nearest Customer Services Center or a DigiCell authorized dealer.
Most call forwarding options in other countries work like DigiCell's. Any call barring options set using your mobile phone keypad may be used abroad if the local network offers the same options. SMS is available on most networks.
Call forwarding is the ability to forward all your calls received on your GSM phone to another number (Telephone, Analogue or GSM). It is set up using you phone menu.
Caller ID enables you to see the name or phone number of the person who calls. The caller can restrict this service by subscribing to Calling Line Identification Restriction Service (CLIR).
Dial 0-800-DIGICEL or visit your nearest Customer Services Center to activate this service. The service provides a permanent block or blocking of your name and number when calling someone.
Short for "fourth generation," 4G is the next generation of mobile technology succeeding the 2G (GSM), 2.5G (GPRS or EDGE) and the 3G network technologies. DigiCell’s initial deployment of 4G mobile technology is based on HSPA+ (Evolved High Speed Packet Access) 21 Mbps.
Our HSPA+ is an enhanced version of high-speed wireless networks and has been classified as IMT-Advanced or “4G” by the International Telecommunications Union (ITU).
DigiCell 4G service refers to super-fast mobile broadband (internet) access on your handset or mobile device.
It’s really easy! Just like any service, BTL will offer different DigiCell 4G service plans. Once the service is launched you can choose the plan that best suits your needs.
4G Mobile Broadband will deliver a superior online experience delivering popular websites such as YouTube, Twitter, and Facebook when using a 3G/4G compatible mobile device, tablet, or computer. Faster download speeds are particularly necessary for large files such as a film or video clip downloads, or to play online games through the Internet.
With DigiCell’s 4G service, when in a 4G coverage area and with a compatible device, DigiCell customers will:
DigiCell’s 4G service provides the ability to transfer voice data and non-voice data (music downloads, emails and instant messaging) simultaneously over the same network.
The actual download/upload speeds experienced by DigiCell’s customers will depend on:
When in an HSPA+ (4G) coverage area with a suitable HSPA+ (HSDPA 850Mhz) compatible device, DigiCell’s initial rollout of 4G will allow for an average, shared "loaded" download speed and upload speed of at least 10 times faster than current speeds.
DigiCell’s 4G Network operates on HSPA+ 21 Mbps and works specifically on the 850MHz frequency. Therefore, under general specifications your handset must have GSM 850/1900 Mhz frequencies to access DigiCell voice and GPRS/Edge networks and HSDPA 850 Mhz frequency to access the HSPA+ network.
4G networks give you higher data speeds when compared to 3G. Not only will you experience greater coverage on 4G, but you will also get a faster Internet connection, improved browsing experience, much shorter download times, and faster access to applications. Simply put, 4G enhances your mobile lifestyle and experience.
Yes, with 4G the voice quality will improve. Calls should sound closer and robustly clearer. It’s like comparing AM radio with FM or an MP3 with an MP4. However, note that the clarity of the call is dependent on the receiving end of the call.
4G is a mobile broadband technology providing an enhanced version of high-speed wireless networks; therefore, DigiCell 4G service is only accessible to DigiCell customers who sign up for a DigiCell 4G broadband plan that is being offered by BTL.
To browse the Internet, ensure that your APN setting on your device is configured with internet APN: digicellbroadband
Yes, to access new 4G speeds you will need a 3G or 4G enabled device and a DigiCell 4G broadband plan, you must be within a DigiCell 4G coverage area to experience 4G speeds.
General specifications for GSM Cellular phones, Tablets, Dongles & MiFi’s are:
Data specifications are:
Customers with GSM LTE handsets will also be able to access BTL’s 4G service.
All of these devices will perform extremely well. The mobile performance, which is the speed at which the mobile device connects to the internet, is independent of the device’s Operating System (Blackberry, Android, Window Mobile, Symbian OS). As manufacturers continue to innovate to meet their customers’ needs, they will continue to release new devices that will not only perform faster but they may feature difference operating systems.
On the top of the screen, the signal bar icon will display if you have data connectivity. Based on your device make and/or model, on the top of the screen, your device will display ‘4G’, ‘3G’, ‘HSPA’ or ‘HSDPA’, or in some instances, it may simply show a ‘H+’, ‘H’, or an ‘3’. ‘E’ will also be displayed when accessing Edge speeds.
Yes, you need to ensure your phone settings are correct. This can be done by following these generic steps (specifics will vary according to device):
No, the DigiCell SIM that you currently have can be used with DigiCell 4G service.
MiFi stands for 'My Wi-Fi' which is simply a portable pocket-size device that allows you to share DigiCell’s high speed 4G service on the go with up to 5 Wi-Fi enabled devices all at the same time. In order to share internet access you must have a DigiCell 4G broadband plan.
Mobile phones, tablets, dongles, and MiFi can be purchased at any BTL Customer Service Center.
Yes. The phone that you have today will function. If the device has general GSM 850/1900 specifications, you will continue to enjoy GPRS/Edge speeds. But while you don't have to change your phone, we do encourage you to use our 4G service and begin to experience high speed mobile internet access on our new 4G network.
DigiCell Postpaid (Premier) and Prepaid plans are based on the amount of data that can be consumed (data allowances), that is, how much internet use is included in your monthly plan. Because not everything you do online uses the same amount of data, it can be hard to judge how much data you’re going to need. Our online DigiCell 4G data calculator can help you estimate how much data you’ll need to purchase within a broadband plan to compliment your budget and tech savvy lifestyle.
DigiCell offers a wide array of Premier (Postpaid) and PrePaid plan options catered to meet every budget and need. (i.e. individual, family, enterprise (business). There is even a plan for BlackBerry users. The costs of plans vary. Prepaid plans are as low as $5 and Premier as low as $25. To view plans and prices for the new 4G services, select the plans tab on the DigiCell 4G homepage.
Yes, the unlimited data plan that is offered is the DigiCell 4G Multimedia Unlimited broadband plan.
We have made it easy for you to purchase a plan using three simple options (1) visit the “My 4G Account” Web Self Care page at www.mydigicell.bz, (2) send a text to the short-code 400 with the number relating to the plan, or (3) visit a BTL Customer Service Center.
Premier customers will have the option to stop using their contracted data service until their plan is replenished at the beginning of their following billing period, purchase an add-on*, or pay excess charges based on per MB rate after completion of plan’s data allowance.
(*With Add-On, Customers can purchase additional bundles after they have exhausted their contracted Premier 4G broadband plan. Add-on expires at the end of contracted billing period).
Activated Prepaid Data Plans will expire either once data allowances are fully consumed or time allotted depletes. Customers are then able to purchase another plan.
A current GPRS/EDGE data customer can activate their 4G data plan by using the “My 4G Account” Web Self Care page at www.mydigicell.bz/ or by visiting a BTL Customer Service Center.
Notifications will be sent via SMS and email indicating data consumed at 80% and 100%.
Yes, data allowances can be shared across devices, for example, a handset, tablet and laptop. In order to do this, you can simply place your SIM in the device that you are using. To use on your laptop, you will need to purchase a dongle.
Contact a BTL Customer Service Center to get details on deposits and requirements when signing up for a DigiCell 4G broadband plan.
Yes, if you are visiting any of the international countries where DigiCell has a roaming agreement and where the operator has a 4G HSPA+ enabled network, then yes you will have access to 4G data services when you roam. You will also have access to 2G and 3G while roaming in those markets with 2G/3G technology. As always, you should check that your mobile device supports the mobile frequencies that are used by the mobile operator in the country where you are roaming.
Customer Support Services
While roaming internationally, you will be billed roaming charges for calling an 800 number. In Belize this is a free call.
You may call 800-DigiCel or telephone number +501-227-7085. For ease of use, these numbers will be found on the service dialling option on your Cellular phone. Calls will be charged at local visited country international roaming rates to Belize.
About GSM Security
GSM is the most secure public wireless standard in the world. Transmission protocols and algorithms are constantly being enhanced and added to the system.
About Health Issues
There is no present reliable evidence that mobile phones constitute a health hazard. Research is ongoing to check whether the relatively low power of the transmitted signals can affect human cells. The GSM Association in collaboration with WHO are constantly researching this issue.
According to the Cellular Telecommunications Industry Association (CTIA), there is no conclusion or evidence that wireless phone use is tied to brain cancer. It is the consensus of the worldwide scientific community that the low powered radio signals produced by a mobile phone do not have sufficient intrinsic energy to affect genetic material. However, you may purchase an earpiece from any of our locations if you wish to take extra precaution.
Independent scientific institutions around the world review relevant research as it is published. The consensus of these expert groups is that there is no demonstrable evidence of a risk to human health from mobile phone use. The GSM Association however, continues to support international quality research into this question.
At short range, the radio signal from a mobile phone may cause interference with electronic medical devices. At distances greater than 2 meters, the possibility is substantially reduced. It is possible for mobile phones to be used in designated areas of hospitals; however you should obey any warning signs and the instructions of hospital staff. If you use electrical medical equipment in your home, we recommend that you seek the advice of your doctor or equipment supplier.